As a 24/7 operation, Castell Howell depends on robust and reliable IT systems to keep their supply chain and customer service running smoothly.
Castell Howell was founded in 1988 and has grown into one of the UK’s leading independent foodservice wholesalers. With over 900 employees, a fleet of 200 delivery vehicles, and more than 12,000 products, the business serves customers across Wales, the South West of England, and beyond.
As a 24/7 operation, Castell Howell depends on robust and reliable IT systems to keep their supply chain and customer service running smoothly.
Over 15 years ago, Castell Howell faced a critical server failure late on a Friday afternoon. For a business that operates around the clock, downtime threatened logistics, customer service, and data integrity. They needed urgent support to restore systems, recover data, and prevent major disruption.
Since then, technology has evolved and so have the risks, particularly in cybersecurity. Castell Howell continues to rely on Morgan & Morgan as their trusted IT partner for resilience, protection, and long-term guidance.
Morgan & Morgan responded immediately to the initial crisis, delivering emergency data recovery and system restoration that kept Castell Howell operational. This rapid intervention marked the beginning of a long-term partnership.
Today, we provide co-managed IT services, combining the strengths of Castell Howell’s in-house IT team with our external expertise. This hybrid model gives them access to specialist knowledge, cybersecurity expertise and round-the-clock support while maintaining internal control.
Ongoing services include:
Today, Castell Howell benefits from a stable, secure and resilient IT environment. Their internal IT team can focus on meeting the demands of a growing business, backed by the confidence that we are managing the day-to-day essentials and safeguarding critical systems.
We continue to deliver ongoing support, advice, and expertise to Castell Howell and are proud of our long-standing partnership of over 15 years, of which is built on trust, responsiveness, and a shared commitment to resilience and innovation.
"Castell Howell Foods prides itself on supporting local but it’s not the only reason why we are long-standing customers. Morgan & Morgan have for years, contributed to enhancing our IT security, resilience and strategy through their wealth of in-depth knowledge across the sector. I’m constantly in communication with the Team who are always on hand to supply us with what we need, when we need it. We are a very demanding customer and they deliver an outstanding service. We as an IT department couldn’t do what we do without them.”
